فصلنامه مدیریت منابع در نیروی انتظامی
پیاپی 38 (تابستان 1401)

  This research aims to know the influencing variables on organizational effectiveness, such as social responsibility.

 The statistical population of the present study consists of officials and deputy police officers of Greater Tehran police stations, including 480 people, and a sample size of 214 people was selected based on stratified random sampling. The measurement tool consists of a questionnaire of 48 questions made by the researcher based on theoretical principles. Cronbach's alpha calculated the instrument's validity, and its value was 83/. Furthermore, confirmatory factor analysis was used to check the validity of all the components of this questionnaire. Mean tests and structural equation models were used to perform multivariate regression to test the hypotheses. The present data were analyzed using SPSS and PLS innovative software packages.

 The research findings indicate that police advisory services have a direct effect of 0.68% on organizational effectiveness and an indirect effect of 0.38% through social responsibility. In addition, social responsibility has a direct effect on the effectiveness of employees by 0.75%. Also, consulting services can predict 0.81 changes in social responsibility.

 The results of the research showed that in order to improve the effectiveness of police officers in performing their legal duties, not only the components and indicators of counselling services should be strengthened, but also the strengthening of variables such as social responsibility, which was included as a mediating variable in this study, should be considered, revised and be strengthened Because by strengthening the indicators of social responsibility, the indirect effect of consulting services as well as the direct effect of social responsibility on the effectiveness of employees can be increased.

This research was conducted to identify the components of marketing excellence in the aviation industry.

The current research was conducted with a qualitative approach and in-depth interviews with managers and industry experts. The participants in the research were selected through the purposeful sampling process, and the interviews continued until theoretical saturation was reached. Finally, 20 interviews were conducted, and the theme analysis method was used for data analysis.

The results of data coding led to the identification of 14 concepts and six categories, which include value creation, being a market driver, marketing efficiency, marketing learning, ethical marketing, and social responsibility, which are placed in three categories of market-oriented, company-oriented, and community-oriented components.

The components of marketing excellence, which are placed in three categories of market-oriented, company-oriented and society-oriented components, and the examples identified for each of them in the present research can be used both in marketing planning and in measuring the marketing performance of companies and a basis for comparing the performance of companies in the field be marketing.

The stability of human resources performance is critical in evaluating their performance. Therefore, the main goal of this research is to present a model in the field of sustainable performance of employees in the Mostazafan Foundation of Islamic Revolution.

This research is practical in terms of purpose, descriptive, and survey in nature (method). The statistical population in this study includes general managers, directors, chiefs, senior advisors and senior experts in the property and real estate Mostazafan Foundation of Islamic Revolution. The number of members of the research population is 250 people. The size of the statistical sample was determined using the krejcie and Morgan table of 152 people. Research data were collected by field method and researcher-made questionnaire tool. In order to analyze the data, modelling with a hierarchical fuzzy inference system was used with the help of MATLAB software.

Success, quality of work, and sustainable behaviours led to the sustainable performance of the property and real estate of the Mostazafan Foundation of Islamic Revolution. , and strengthening these factors improves the sustainable performance of employees. The stable job performance in the mentioned organization was at the appropriate level, and the dimensions of success and job quality were also at the acceptable level. However, stable behaviour was moderate.

In order to maintain and promote sustainable job performance, it is appropriate for the officials of the mentioned organization to pay special attention to improving sustainable behaviours (green behaviours and environmental citizenship behaviour) and improving job quality (skill recognition, job independence, work-life balance, and job security). Moreover, the success of employees (learning and vitality) should also be considered.

The present study was conducted to determine the effect of psychological factors on the performance of chiefs of police stations in Greater Tehran. The factors of job stress, distress tolerance, and difficulty in regulating emotions were studied on job performance with the mediating variable of psychological capital.

The present research is applied in terms of purpose and a survey. The data analysis was done by the path and correlation analysis. The statistical population is all chiefs of police stations in Tehran; 83 people of them were selected by random sampling, three standard questionnaires were used to measure psychological components, and a researcher-made questionnaire with Cronbach's alpha of 0.95 was used to evaluate the performance of police chiefs.

The research findings showed that the path of the effective coefficient of distress tolerance and emotional regulation difficulty with the mediating variable of psychological capital on the performance of police chiefs is significant. However, the path of job stress with the mediating variable of psychological capital on the performance of police chiefs is not significant.

According to the obtained results, the performance quality of police chiefs can be predicted by distress tolerance and emotional regulation difficulty, so to increase their performance, the distress tolerance of police chiefs should be high, and the difficulty of emotional regulation of these people should be low so that they can perform better. Also, the effect of job stress on performance quality is not significant. Considering the specialization of police performance in different careers, this variable has not affected their performance.

Revenge is one of the workplace's destructive behaviours that can adversely affect individuals and organizations. This research aims to design a management model for organizational retaliation.

The research method is qualitative and thematic analysis. This research is of applied developmental type in terms of purpose, descriptive type in data collection, and exploratory type in data certainty.

125 internal and external sources were used to extract themes, and 576 primary codes, 140 basic themes, 29 organizing themes and nine overarching themes were identified. Finally, broad themes in practical factors, strategies, consequences and dimensions of organizational revenge shaped the research model.

The model extracted in this research as a comprehensive model of organizational revenge management that includes practical factors, strategies, consequences and dimensions of revenge management can be used as a tool and efficient method in general for familiarizing and more accurately measuring organizational revenge. In fact, with the help of this model, organizations can identify the causes of retaliatory behaviours in their organization and by using defined strategies, they can prevent the occurrence of these behaviours or minimize their destructive consequences.

Developing professional skills and increasing psychological self-efficacy is the main key to progress and increasing job satisfaction. Psychological self-efficacy plays an effective role in choosing, striving and persevering and pursuing individual and organizational goals. Therefore, the aim of the present study is to investigate the mediating role of psychological self-efficacy in the relationship between the development of professional competencies and job satisfaction.

The current research was conducted using the correlation method based on PLS structural equation modeling. For this purpose, 384 employees of Naja were selected by cluster sampling and asked to complete the questionnaires of professional competence development, psychological self-efficacy, and job satisfaction. The reliability results of the research tool were calculated using the alpha coefficient and composite reliability (CR) and the results related to convergent validity were calculated using the AVE index and are at a favorable level. In addition, in order to answer the main question of the research and design the structural model of the research, SmartPLS software version 3 was used.

The results showed that the development of professional skills has an effect on the job satisfaction of employees through the mediation of psychological self-efficacy. In addition, both the variable of developing professional skills and the variable of psychological self-efficacy have a direct effect on job satisfaction.

according to the obtained results and according to Bandura's social-cognitive theory, the variables of developing professional skills and psychological self-efficacy are among the important variables that affect the individual's behavior. In other words, the participation of employees in the activities and career decisions subsequently leads to the improvement of the development of the individual's professional skills in the job and job satisfaction.

This study is conducted with the aim of presenting a model of employee absenteeism management in Isfahan Province Tax Administration. Since very little researches have been focused on absenteeism management, this study seeks to examine this concept with a mixed method and provide a comprehensive and practical model for this concept.

This research is an applied research and considered as exploratory research in terms of research method; which has been done qualitatively and quantitatively (mixed method) with the use of

grounded theory and exploratory and confirmatory factor analysis. In the qualitative part of the research, after collecting data through interviews, the data were analyzed and the components were coded openly, selectively and centrally, and the research model was designed based on the theoretical framework of grounded theory. In the quantitative section, a researcher-made questionnaire was designed based on the factors identified in the quantitative section and distributed among the employees of Isfahan Province Total Tax Administration.

The results of the questionnaire were analyzed in two methods of confirmatory and exploratory factor analysis, which finally led to the presentation of the final model of staff absenteeism management in in Isfahan Province Total Tax Administration. This model includes causal conditions, contextual conditions, intervention conditions, strategies and consequences of employee absenteeism management.

The presented model in this research can be provided as a comprehensive tool to reduce the absence of employees from the work and help managers of various organizations to solve problems in this area in a principled way.

The future of police sports participation research with the approach of interaction analysis is the main purpose of this study. This approach is used to plan for the future by analyzing the direct and indirect effects of the country's police's key driving forces. The present research is applied in terms of purpose and in terms of nature, based on new methods of futurology, research, analysis and exploration, which has been done by combining quantitative and qualitative models. The statistical population of the study included executive and academic elites who had sufficient expertise and experience in the field of police sports. The sampling method was purposive and the sample size was determined to be 14 people. Data were collected through open questionnaires, interviews and document review, and by weighting Delphi questionnaires. The collected data were analyzed using Micmac software and the final analysis was performed on 55 recursive matrices. According to the studies and opinions of experts, 11 components (infrastructure and technology 5 indicators, use of sports diplomacy to develop 5 indicators, educational factor 5 indicators, media interaction 5 indicators, marketing development 5 indicators, management factor 6 indicators, learning factor 4 indicators, communication with society through communication tools 5 indicators, motivational factor 5 indicators, standard system 5 indicators and evaluation and cultural factor 5 indicators) were identified as important components and indicators in the subject. What can be understood from the state of the scattering plate of variables affecting the future state of police sports is the state of system instability.

The present study was designed to provide a model for managing management performance using a 360-degree combined approach and a logical program model.

Therefore, the orientation of the research puts it in the category of development-applied research with an exploratory nature. The statistical population of the qualitative part of the research was experts and experts in the field of management performance auditing who were purposefully selected based on the snowball technique. Based on the theoretical saturation rule and in order to collect the required data, 15 in-depth and semi-structured interviews were conducted.

The data obtained from the interviews were analyzed using content analysis technique. Finally, 28 sub-categories and 8 main categories were identified. In the second stage, based on structural equations in LISREL software environment and considering 101 employees of selected government departments of Sistan and Baluchestan province, the fit of the research model was assessed and finally the proposed model was approved.

The model presented in the present study for the public sector of Iran is a framework that will identify the foundations needed for auditing effective and professional performance in the public sector. This model will describe an evolutionary path for all public sector institutions and organizations that seeks to develop effective performance auditing to meet the leadership needs of the organization.

This research is an applied research in the field of organizational knowledge management and its main goal is to improve the process of knowledge acquisition in the studied organization. For this purpose, a fuzzy expert system has been designed to suggest the most suitable knowledge acquisition technique and after validation, it has been implemented and used in two departments of this organization.

This research is a descriptive research in terms of method. The knowledge required to design an expert system includes theoretical knowledge and practical knowledge.The theoretical support of the research was prepared by the method of library studies and the review of scientific sources, but the required practical knowledge was obtained by the questionnaire tool and by the field method. Fuzzy Delphi method was used to determine system inputs and T- Student method was used to determine system outputs. Data analysis was also done with SPSS and Excel software. Finally, Fuzzy toolbox of MATLAB software was used to design and test the system, and for validation, the system error rate was calculated.

The findings of the research include determining 9 knowledge acquisition techniques that can be used in the organization, as system output, determining 7 factors influencing the selection of knowledge acquisition technique as system input, explaining 184 fuzzy rules to form the required knowledge base and in Finally, the design of the fuzzy expert system suggests the appropriate technique of knowledge acquisition.

The designed system was implemented in two subsets of the studied organization (a educational center and a research center). In the educational center, the "concept map" technique and in the research center, the "round table" technique was suggested by the system as the most appropriate technique.

Citizen Relationship Management (CiRM) focuses specifically on how government organizations relate to their constituents. Citizen Relationship Management improves government relations with its citizens by placing citizens at the heart of the organization's activities, culture, and processes. The purpose of this study is to provide a model for improving and excellence in citizen relationship management in the public sector of Iran.

The present study is a development in terms of purpose. In this study, first, with a relatively extensive study of the research background, 83 indicators of improvement and excellence in communication management with citizens were extracted and distributed among 20 experts. After holding three rounds of Delphi, 10 indicators were eliminated and 73 indicators remained. After determining the indicators, the questions of the second questionnaire were designed using the first questionnaire.

Findings were presented in two descriptive and inferential sections. First, descriptive statistics were provided on the level of education, work experience and age of the respondents by gender. In the inferential findings section, the indicators of the model of improvement and excellence of citizen relationship management for government organizations were calculated using LISREL software.

Finally, a model with intellectual, information technology, social and ethical dimensions was presented for government organizations, which has been added to similar models of ethics, which is a localized model of citizen relationship management in the public sector of Iran.